Shipping policy

DELIVERY & SHIPPING

Order processing

Online orders are normally dispatched within 1–2 business days after payment has been confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing time is separate from the delivery time advised by the carrier. If an unexpected delay affects your order, we will contact you.

Click & Collect

Complimentary Click & Collect is available from The Lemon House. We will notify you when your order is ready for collection. Please wait until you receive this notification before visiting the store.

Standard shipping within Australia

Standard shipping is calculated at checkout based on the parcel’s weight, size and destination. Orders are sent with Australia Post unless otherwise advised.

Once your order has been dispatched, you will receive an email containing your tracking details. Delivery times vary according to the destination and are estimates provided by Australia Post.

Express shipping within Australia

Express shipping is calculated at checkout based on the parcel’s weight, size and destination.

Express shipping reduces the carrier’s delivery time after dispatch, but it does not change our normal 1–2 business-day order-processing time.

Tracking and delivery delays

Delivery dates provided by Australia Post or another delivery service are estimates and cannot be guaranteed. Delays may occasionally occur after a parcel leaves our store due to circumstances outside our control.

If you have concerns about your parcel or its tracking information, please contact us and we will be happy to assist.

International shipping

We currently ship within Australia only.